Careers

Each day brings more chores and less time to accomplish them. Whether someone needs a handyman, house cleaner, mover or delivery person, Beautician, Personal Assistance, and Many more services. Gamree delights clients by matching the right skilled person in minutes. With our support, our customers can accomplish it all not only today, but also on-demand to be their most productive self. On the other side of the marketplace, we help our earn a living by setting their own prices, defining their working hours, and give them control to help people when and how they want in the most supportive marketplace.

We are a stratup with a challenge in front to gain from a 50Billion dollar Market as pioneers of the sharing economy and continue that mission today. Our culture is collaborative, scrappy and fast-paced. We're looking for talented, entrepreneurially minded, and data-driven people who have a passion for helping people do what they love while having a ton of fun along the way. We've are raising funds through notable investors and backed up by a parent company which does have Pioneer approach in Outsourcing, E-learning Academy, and Cloud app.

Join us to revolutionize everyday work.

Customer Aquisition

Responsibilities
• Understand the entire online and offline Gamree experience
• Manage phone and email communications with Clients and Vendors - responding to inquiries with expediency and accuracy
• Connect Clients with the best available Vendors to ensure that all jobs get assigned.
• Monitor Gamree live chat interface.
• Handle dispute escalation in accordance with existing policies and procedures.
• Record and communicate bugs and feedback to developers and management team.
• Stay informed of all site and policy changes as they occur and be able to articulate responses to any questions that may arise
• Leverage problem solving skills to resolve issues with fairness and efficiency
• Handle policy violations, facilitate removals from the community if required and handle appeals from Vendors through email or phone

Requirements of the Candidate
• Mission-oriented: Believes in the Gamree mission and has passion for the sharing economy
• Experienced: Previous experience in a call center or fast paced customer service environment with a ticketing system. Outstanding phone support skills are a must.
• Excellent customer service skills: Be courteous, kind, efficient, and helpful.
• Excellent writing skills: The candidate must have a good command of grammar, spelling and syntax.
• Problem solving: Can identify and resolves problems efficiently, while gathering and analyzing data.
• Interpersonal skills: Excellent team player who is comfortable in a dynamic, constantly variable environment.
• Communication skills: The individual speaks clearly, calmly and persuasively, in positive or negative situations. Calmness is a virtue.
• Dependability: The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Education: Undergraduate qualification (preferable but not required) plus a minimum of 2 - 3 years of related work experience.

Benefits & Perks
• In addition to working with the smartest team of entrepreneurs, advisors, and investors, Gamree employees get tones of perks:
• Cash compensation paired with equity: We want the best talent and will pay you accordingly
• Challenge: The opportunity for growth in a fast-paced, progressive company is yours for the taking.
• Monthly task stipend: Use the product you're working on and outsource errands you don't want to do
• Medical benefits: Private health coverage
• Education: Mentoring opportunities and an annual learning and development stipend for your personal use

Customer Support Specialist

About the job
The Customer Support Specialist will be a part of a team helping to ensure above and beyond "Wow" level user experiences across all regions of product interactions. You will primarily be responsible for handling Tier II level support for both sides of our marketplace. This position requires the expertise to handle high priority and escalated issues with grace. You will be providing support over the phone, through live chat, and over email. The ability to multi-task and handle issues over all three channels is a must.

After learning the ropes and becoming a product expert, you will have the opportunity to select a specialization within the Customer Support team to help drive proactive change in the department. You will have the support of the Customer Support Manager and the amazing Gamree team. This is a full-time job at a bustling, dog friendly startup. Flexibility is an important part of this role, you will be expected to work weekends as well as some early mornings and/or late nights. We're hiring for this position ASAP, so hop to it and apply!

Responsibilities
• Understand the entire online and offline Gamree experience from A to Z
• Be a product expert across the mobile experience (Android and iOS) and web experience
• Handle member issues efficiently as it pertains to their accounts and/or tasks
• Handle dispute escalation in accordance to existing policies and procedures
• Work with the management team and peers to effectively resolve high priority member issues.
• Record and communicate bugs and feedback to the developers and the management team
• Stay informed of all site and policy changes as they occur and be able to articulate them accurately
• Handle escalated interactions between Vendors and the community as required, leveraging problem solving skills to resolve issues with fairness and efficiency
• Provide training and support for new members of the team
• Provide ongoing support to our remote team members
• Develop a specialization within the role to better help proactively inform business needs within the team

Requirements
• An unmistakable love and passion for Gamree and the sharing economy: You know who we are, and you think we're the best! You also must have a Gamree account and posted at least 1 Chore.
• Experienced: Previous experience in a fast paced customer service environment. Outstanding phone support skills are a must. Past work dealing with escalated issues or high value resolutions is a plus.
• Excellent customer service skills: You must exhibit courtesy, kindness, efficiency and helpfulness.
• Excellent writing skills: You must have a good command of grammar, spelling and syntax.
• Problem solving: You can identify and resolves problems efficiently, while gathering and analyzing data skillfully.
• Interpersonal skills: You remain open to others' ideas and exhibit a willingness to try new things.
• Communication skills: You speak clearly, calmly and persuasively, in positive or negative situations.
• Dependability: You are consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Education: Bachelor's degree (preferable but not required) plus a minimum of 2 - 3 years of related work experience.
• Schedule flexibility: This position is full-time and will include early mornings, nights, weekends and holidays.

Benefits & Perks
In addition to working with the smartest team of entrepreneurs, advisors, and investors, Gamree employees get tons of perks:
• Challenge: The opportunity for growth in a fast-paced, progressive company is yours for the taking. Game on!
• Monthly task stipend: Use the product you're working on and outsource errands you don't want to do
• Medical benefits: Great health coverage with dental and vision benefits, a flexible spending account, 401k plans and ample PTO. Which will start after the probation period.
• Education: A series of Lunch and Learn events (we call it "Learnch") along with mentoring opportunities and an annual learning and development stipend for your personal use.
• Office: A Startup space, built to accommodate collaboration, with shared amenities.
Fun: Awesome off-site adventures, massages, ping-pong, and whiskey tastings? Yes!

Vendor Operation

About the job
The Vendor Operations team at Gamree recruits, engages, and promotes a thriving community of thousands of freelance Mechanics in 20+ cities globally. In Sacramento, we are looking for a Vendor Operations Associate to help us recruit and build our community of high-quality Vendors. Working within a California based Vendor Operations team, our ideal candidate is passionate about recruiting and building community, while recognizing that our mission is to revolutionize the way work gets done. The candidate will combine data-driven insights with a human approach to solve complex problems in the real world at massive scale.

We are growing quickly in California and have ambitious plans beyond the capital. We need someone who is data driven, who can also think creatively, roll up their sleeves, and execute efficiently. As a Vendor Operations Associate for California, you will be focussed on Tasker recruitment and lifecycle management in the California and will recruit, develop, and retain a high-performing community of Vendors. You will use data to inform your decisions, and you will collaborate cross-functionally with Gamree global Member Services, Trust & Safety, Product, and Marketing teams to ensure we build products and programs to help us find and onboard Vendors and freelancers who can deliver exceptional service.

Responsibilities
As one of Gamree faces to the Vendor community, you will recruit, onboard, educate, and help manage the California Vendor community. You will regularly track Vendors metrics to help all Vendors succeed on the platform (which in turn means Gamree is succeeding). You will assist in managing Vendor performance and become the Vendors' primary resource for resolving issues. Your primary goal is to help the Vendors thrive.
• Learn & keep up-to-date with Gamree evolving administrative tools for managing the Gamree community
• Recruit Taskers through online and offline channels
• Review Vendors applicants on a Daily basis and select those candidates who meet the category /geographic / skill needs.
• Run Vendor orientation sessions
• Help Vendors market themselves positively on the platform
• Review Vendor performance data and proactively work to improve overall performance and service quality at both a micro (per Vendor) and macro (city-wide) levels.
• Uncover the ground-level truth of what it takes to be a successful Vendor; help Vendors learn from one another
• Engage the Vendor community through online and offline interactions.
• Build and manage a process to ensure newly-onboarded Vendor have the necessary information and opportunity to succeed on our Platform.

Qualifications
• Undergraduate degree; extracurricular leadership experience a strong plus
• Exceptional academic and professional track records
• Exquisite written and verbal communication skills
• Proven ability to develop and manage recruiting processes and programs at scale
• Skill and appetite to operate at high pace and quality in an entrepreneurial context
• Excellent problem solving skills, with demonstrated ability to find creative solutions to ambiguous problems
• Level-headed temperament, high emotional intelligence, and impeccable judgment
• Bias for action, appetite for hands-on work, and hunger for quick learning

Benefits & Perks
• In addition to working with the smartest team of entrepreneurs, advisors, and investors, Gamree employees get tons of perks:
• Cash compensation paired with equity: We want the best talent and will pay you accordingly
• Challenge: The opportunity for growth in a fast-paced, progressive company is yours for the taking
• Monthly task stipend: Use the product you're working on and outsource errands you don't want to do
• Medical benefits: Private health coverage
• Education: Mentoring opportunities and an annual learning and development stipend for your personal use

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